The present business environment of the world is marked by intense competition, which calls for the production and delivery of products and services with unique features and superior quality. Therefore, Production and Operation Management has become a vital function for all organisations. It mainly deals with the processes and resources that are instrumental in the production of goods and services that meet customer demands and preferences. It helps an organisation to achieve economies of scale and maximise profits. This book, titled Production and Operation Management, aims to enlighten the students about the evolution and importance of operations management in an organisation. It also throws light on various important concepts related to operations management, such as operations strategy, development of new products, world class manufacturing, quality management and behavioural operations management. In addition, with the help of illustrations, it explains the techniques used for making decisions related to inventory, location and capacity planning, production planning, and other important processes in operations.
The book is developed in a simple and easy-to-understand language. The chapters in the book comprise detailed explanations of all the concepts of Production and Operation Management along with elaborative examples. Further, solved illustrations are provided at the end of each chapter for a coherent understanding of the application of various methods described in the chapters. Apart from regular exercises, case studies and unsolved numerical problems are also given at the end of the chapters to encourage the students to apply their theoretical knowledge as well as their analytical skills. The examination questions in each chapter will give the students a fair idea of the types of questions that they may have to answer in their exam.The content of the book, Production and Operation Management, has been created to stimulate and magnify the students’ understanding of the complex issues faced in Production and Operation Management. The book aims to encourage the students to analytically apply the techniques to solve operations related issues in real-time scenarios.